This Privacy Policy explains how Elevea, Inc. ("Elevea," "we," "us," or "our") collects, uses, shares, and protects information in connection with the Elevea platform, website, and services (collectively, the "Service"). It forms part of, and should be read together with, our Terms of Service.
1. Information We Collect
Account Information: When you register, we collect your name, email address, organization name, and other information you provide during account creation.
User Content: We collect the studies, responses, and other content you create or submit through the Service.
Usage Data: We automatically collect information about how you interact with the Service, including pages viewed, features used, and time spent on the platform.
Device Information: We collect information about the device you use to access the Service, including IP address, browser type, operating system, and device identifiers.
Cookies and Similar Technologies: We use cookies and similar tracking technologies to collect information and improve the Service.
2. How We Use Your Information
We use the information we collect to:
- provide, maintain, and improve the Service;
- process and analyze study responses using AI;
- communicate with you about the Service, including sending service-related notices;
- respond to your inquiries and provide customer support;
- monitor and analyze usage patterns and trends;
- detect, prevent, and address technical issues and security threats; and
- comply with legal obligations.
3. AI Processing of Data
Your User Content, including study responses, is processed by artificial intelligence systems to generate insights and analysis. This processing is essential to providing the Service. AI processing occurs on secure, US-based infrastructure. We do not use your User Content to train general-purpose AI models that would be used for other customers or purposes without your explicit consent.
4. Information Sharing and Disclosure
We do not sell your personal information. We may share your information in the following circumstances:
- with service providers who assist us in operating the Service, subject to confidentiality obligations;
- with your organization's administrators who may have access to Team Member activity;
- when required by law or to respond to legal process;
- to protect our rights, privacy, safety, or property, or that of our users or others; and
- in connection with a merger, acquisition, or sale of assets, in which case the acquiring entity will be bound by these Terms.
5. Data Retention
We retain your information for as long as your account is active or as needed to provide the Service. We may retain certain information as required by law or for legitimate business purposes, such as resolving disputes and enforcing our agreements. Upon account termination, we will delete or anonymize your User Content within 30 days, unless retention is required by law.
6. Data Security
We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee absolute security.
7. Your Rights and Choices
Access and Portability: You may request access to or a copy of your personal information.
Correction: You may request that we correct inaccurate or incomplete information.
Deletion: You may request deletion of your personal information, subject to certain exceptions.
Opt-Out: You may opt out of marketing communications by following the unsubscribe instructions in those messages.
To exercise these rights, please contact us at support@elevea.ai. We will respond to your request within a reasonable timeframe and in accordance with applicable law.
8. California Privacy Rights
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, use, and disclose; the right to request deletion of your personal information; the right to opt out of the sale of personal information (we do not sell personal information); and the right to non-discrimination for exercising your privacy rights.
9. International Users
The Service is operated from the United States. If you access the Service from outside the United States, you consent to the transfer of your information to the United States, which may have different data protection laws than your country of residence.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated Policy on the Service and updating the "Effective Date" above. Your continued use of the Service after such changes constitutes acceptance of the updated Policy.
11. Contact
If you have any questions about this Privacy Policy, please contact us at:
Elevea, Inc.
1999 Broadway, Suite 21
San Francisco, CA 94109
Email: support@elevea.ai